1st Line It Technician

Midsomer Norton Schools Partnership; Radstock; Presencial; GBP 29 000 - 32 000; Tempo integral

Resumo da oferta

Myrtland Pyrland School, part of the Midsomer Norton Schools Partnership, is recruiting a friendly 1st Line IT Technician to join our support team. You will help keep the digital learning environment running smoothly and provide frontline tech support to staff and students at Pyrland School.

Key responsibilities include handling ICT requests, setting up and repairing PCs, managing accounts, and assisting with cloud services.

Qualificações

• Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
• In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).
• Excellent written and verbal communication, professional attitude and logical troubleshooting approach.

Responsabilidades

• Act as a first point of contact for routine ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts, permissions, password resets, and assist with cloud services (Google/Unify).
• Monitor disk space, maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories and adhere to Health & Safety policies.

Conhecimentos

Windows OS

MS Office

Networking

Troubleshooting

Customer service

Formação académica

GCSEs incl English & Maths

Ferramentas

PaperCut

Descrição da oferta de emprego

Role: 1st Line It Technician

Location: Pyrland School

Start Date: November 2026

Hours: 37 per week

Salary: Grade 5 and scale point 11 - 17, £15.07 - £16.61 per hour, £29,071 - £32,046 per annum

About the Role

Are you a proactive problem solver with a passion for technology and a commitment to helping others?

Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team.

In this role, you will be key to keeping our digital learning environment running smoothly. You will provide responsive front-line technical support to staff and students at Pyrland School.

Key Responsibilities

• Act as a first point of contact for routine and emergency ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify).
• Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.

Who We Are Looking For

Essential Criteria:

• Education: Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
• Technical Knowledge: In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).
• Interpersonal Skills: Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.
• Mobility: A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.
• Attributes: Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.