Frontline School IT Technician – 1st Line Support

Midsomer Norton Schools Partnership; Radstock; On-site; GBP 29,000 - 32,000; Full time

Job summary

Myrtland Pyrland School, part of the Midsomer Norton Schools Partnership, is recruiting a friendly 1st Line IT Technician to join our support team. You will help keep the digital learning environment running smoothly and provide frontline tech support to staff and students at Pyrland School.

Key responsibilities include handling ICT requests, setting up and repairing PCs, managing accounts, and assisting with cloud services.

Qualifications

• Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
• In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).
• Excellent written and verbal communication, professional attitude and logical troubleshooting approach.

Responsibilities

• Act as a first point of contact for routine ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts, permissions, password resets, and assist with cloud services (Google/Unify).
• Monitor disk space, maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories and adhere to Health & Safety policies.

Skills

Windows OS

MS Office

Networking

Troubleshooting

Customer service

Education

GCSEs incl English & Maths

Tools

PaperCut

Job description

Myrtland Pyrland School, part of the Midsomer Norton Schools Partnership, is recruiting a friendly 1st Line IT Technician to join our support team. You will help keep the digital learning environment running smoothly and provide frontline tech support to staff and students at Pyrland School.

Key responsibilities include handling ICT requests, setting up and repairing PCs, managing accounts, and assisting with cloud services.