1st Line It Technician

Midsomer Norton Primary; Taunton; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Government pension scheme

Sick pay

Cycle-to-work scheme

Free eye tests

Employee assistance helpline

Blue Light Card discounts

Job summary

Pyrland School in Taunton is seeking a 1st Line IT Technician to join our dedicated technical support team. You will provide frontline ICT support to staff and students, set up and maintain devices, and help ensure smooth digital learning across the school.

The role requires strong Windows/Office knowledge, good communication, and a proactive, collaborative approach. 37 hours per week, permanent contract, with福利 and career development opportunities.

Qualifications

• GCSEs at grade 5/C or above including English and Maths.
• In-depth understanding of Windows desktop OS, MS Office, and standard networking technologies (LAN/WAN).
• Excellent written and verbal communication, a professional attitude, and troubleshooting.
• Valid UK driving licence and access to a vehicle to travel between MAT sites.
• Highly organised, adaptable, self-motivated, and able to work independently and in a team.

Responsibilities

• Act as a first point of contact for routine ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts and permissions, assist with password resets, apply patches, and assist with cloud services (Google/Unify).
• Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories and adhere to Health & Safety policies.

Skills

Windows OS

MS Office

Networking basics

Communication skills

Problem solving

Education

GCSEs including English and Maths

Tools

PaperCut

Google Workspace

Unify

Job description

# 1st Line It TechnicianEmployer: Pyrland SchoolLocation: Taunton, SomersetContract Type: PermanentHours: Full TimeSalary: Grade 5 and scale point 11 - 17Posted: 5th October 2026Expires: 18th October 2026 11:59 PMStart Date: As Soon As PossibleJob ID: 1577930* Share :* Print**Role: 1st Line It Technician****Location: Pyrland School****Start Date: November 2026****Hours: 37 per week****Salary: Grade 5 and scale point 11 - 17, £15.07 - £16.61 per hour, £29,071 - £32,046 per annum****About the Role**Are you a proactive problem solver with a passion for technology and a commitment to helping others?Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team.In this role, you will be key to keeping our digital learning environment running smoothly. You will provide responsive front-line technical support to staff and students at Pyrland School.**Key Responsibilities**Act as a first point of contact for routine and emergency ICT support requests across the School.Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify).Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.**Who We Are Looking For****Essential Criteria:**Education: Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).Technical Knowledge: In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).Interpersonal Skills: Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.Mobility: A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.Attributes: Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.### AttachmentsData Protection and Data Breach PolicyMNSP Recruitment BrochureTrust Annual Report 20251st Line IT Technician JD.docx (1)### Safeguarding Statement:Pyrland School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.