ICT Technician
Greenford High School
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Benefits offered by this job
Job summary
Greenford High School is seeking a knowledgeable ICT Technician to support its IT services for students and staff. You will work with Active Directory, Google Workspace, and on-site hardware to ensure reliable IT delivery.
The role involves helping users, setting up AV for events, and maintaining asset registers, with opportunities for CPD and progression in a large, campus-style environment.
Qualifications
- Experience with Windows software and IT support in education
- Experience with helpdesk and user support
- Familiar with AD/Google Workspace administration
- Ability to maintain IT assets and documentation
Responsibilities
- Answer helpdesk calls and manage ticket queue
- Escalate complex requests to team members
- Set up AV equipment for assemblies and meetings
- Install and configure hardware and software
- Troubleshoot hardware and software issues
- Repair or replace damaged hardware
- Manage asset records and inventory
Skills
Education
Tools
Job description
We are looking to appoint a knowledgeable and professional individual to support our current provision of effective technical services to Greenford High School students and staff.
About Greenford High School
Over the last decade we have consistently achieved outcomes that have placed us in the top 5-10% of schools nationally for student progress. We aim for all students to achieve excellent academic results, but we are also a truly comprehensive school which tries to get the best out of every child, whatever their ability or circumstances. We are known for our exceptionally strong relationships between staff and students. Our facilities are superb with a university campus style layout and extensive IT facilities. We also have one of the largest Post-16 Centres in London with designated study and support areas.
Our IT Department
The team consists of 4 staff members; our Network Manager and Senior Technician both have a strong knowledge of the school’s network, and both have been working at the school for over 7 years. Greenford High School maintains most of its’ IT services in house The school owns all our hardware infrastructure including servers, networking equipment and all client endpoints. You will therefore have the opportunity to gain hands‑on experience with a variety of technologies, some of these include Active Directory (AD), ZENWorks, Microsoft Admin Centre, Google Admin Console. You will also be working with a range of hardware; Promethean activpanels, laptops, chromebooks and desktops.
As well as working alongside friendly, supportive colleagues, what does GHS offer you?
- a supportive approach to approving staff leave of absences;
- financial assistance for CPD;
- free on‑site car parking spaces and secure bicycle storage;
- free access to sporting facilities and fitness gym;
- a range of health & well‑being services including access to the ‘Workplace Options’ staff support scheme;
- access to the ‘Cycle to Work’ scheme
Purpose of the post: The ICT Technician will support the provision of effective technical services to Greenford High School.
Accountable to: IT Network Manager
- Answering helpdesk phone calls and fielding the helpdesk ticket queue
- Escalating more complex requests to other team members
- Set up AV equipment for assemblies, meetings etc.
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues
- Repairing or replacing damaged hardware
- Installing and upgrading anti‑virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware (User Acceptance Tests - UATs)
- Providing support to users and being the first point of contact for error reporting
- Consumable Replacement- To ensure quick replacement of toner cartridges and projector bulbs.
- Provide support, on a rota basis at school evening functions when needed.
- Asset Management-To ensure all IT equipment is recorded in the school’s asset management system and to keep asset records up to date
- Establishing good relationships with all departments and colleagues
- Managing technical documentation
- Through ZENworks install operating systems on workstations, update and restore as necessary.
- Software installation including building and testing Microsoft installer packages for new software then remotely installing as requested by staff.
- Trouble‑shoot software issues
- To log software faults with external agencies and to actively monitor them until their successful resolution.
- To keep records of Software and Licenses and update as necessary.
- Assist with the installation of online IT tests.
- Using Active Directory to create and delete users as required, assign permissions and troubleshoot user profile, space and settings issues, assist with start and end of year procedures where required.
- Ensure that helpdesk support requests are dealt with, within an acceptable timescale and to user satisfaction, giving priority as appropriate to request.
- Be familiar with Google Workspace (Previously GSuite) and Google Directory
- To support staff, when requested, in their use of IT software and hardware.
- Assist in managing the administration of the phone system and trouble‑shoot issues as required.
- To apply for the blocking/unblocking of web sites as requested by staff.
- To remove/reinstate students’ internet or network access as requested by staff and keep records.
- Restore work of staff and students as requested by staff where possible.
- Assist with the technical issues of the VLE.
Any other duties as reasonably required by the IT Network Manager or Leadership Group which are consistent with the overall level, nature and grading of the post.
Take part in an annual performance review led by the IT Manager and negotiate specific personal development goals, including training needs
This job description allocates duties and responsibilities but does not direct the particular amount of time to be spent on carrying them out and no part of it may be so construed.
This job description is not necessarily a comprehensive definition of the post. It may, from time to time, be subject to modification or amendment in consultation with the holder of the post and other relevant parties.
- Working knowledge of Windows software
- Experience working with computers
- Prepared to keep up to date
- Adaptable and versatile
- Work well in collaboration with staff and students
- Punctual and presentable
- Ability to communicate effectively
- Ability to work effectively under pressure
- Committed to providing a high-quality service for staff and students
- Committed to the policies and practices of equal opportunities
- To hold relevant IT qualifications and a good standard of educational achievement
- Relevant experience in education
- Helpdesk experience
- CompTIA N+ or equivalent
- BA (Hons) or BSC in relevant computing subject
- CompTIA A+ or equivalent
- GCSE Maths, English or equivalent
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