1st Line It Technician

Teaching Vacancies; Radstock; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Government pension scheme

Sick pay scheme

Cycle-to-work scheme

Free eye tests for VDU users

Job summary

Pyrland School seeks a friendly 1st Line IT Technician to join the dedicated technical support team at Pyrland School as part of the Midsomer Norton Schools Partnership. You will provide frontline ICT support to staff and students to keep the digital learning environment running smoothly.

You will set up and maintain desktops and laptops, manage user accounts, apply patches, and assist with cloud services. A UK driving licence is required to travel between MAT sites.

Qualifications

• Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
• In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).
• Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.

Responsibilities

• Provide first-line ICT support to staff and students across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts and permissions, assist with password resets, patches, and cloud services (Google/Unify).
• Monitor disk space, print management (PaperCut), VOIP phones, wireless connections.
• Maintain IT inventories and ensure health & safety compliance.

Skills

Problem solving

Communication

Teamwork

Education

GCSEs including English and Maths

Tools

Windows OS

MS Office

Networking (LAN/WAN)

Job description

Writhlington, Radstock, Not recorded, BA3 3NQ

Pay:

Meets national minimum wage

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

18/10/2026

About this job

What skills and experience we're looking for Role: 1st Line It Technician Location: Pyrland School Start Date: November 2026 Hours: 37 per week Salary: Grade 5 and scale point 11 - 17, £15.07 - £16.61 per hour, £29,071 - £32,046 per annum About the Role Are you a proactive problem solver with a passion for technology and a commitment to helping others?

Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team.

In this role, you will be key to keeping our digital learning environment running smoothly.

You will provide responsive front-line technical support to staff and students at Pyrland School.

Key Responsibilities Act as a first point of contact for routine and emergency ICT support requests across the School.

Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.

Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify). Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.

Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.

Who We Are Looking For Essential Criteria: Education: Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths). Technical Knowledge: In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN). Interpersonal Skills: Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.

Mobility: A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.

Attributes: Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.

What the school offers its staff There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline.

Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.

Commitment to safeguarding Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We expect all staff, volunteers and trustees to share this commitment.

Our recruitment process follows the keeping children safe in education guidance.

Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.