1st Line Technician

Meridian Trust; Ramsey; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Apprenticeship and CPD opportunities

Initial Teacher Training Team (ITT)

Employee Assistance Programme

Cycle to work scheme

Defined pension scheme

Healthcare benefits

Free onsite parking

Discounts on a range of benefits

Job summary

Meridian Trust is seeking a 1st Line IT Technician to join their expanding team in Ramsey, UK. This critical position involves delivering excellent IT support, addressing IT tickets, and ensuring the quality of first-line support. Ideal candidates will have a strong educational background, IT troubleshooting experience, and knowledge of PC hardware. Meridian Trust offers a wealth of benefits including training opportunities, mental health support, and a pension scheme. Apply by 8am on May 22, 2026.

Qualifications

• Good educational background, including GCSE or equivalent in English and Maths.
• Experience of IT Troubleshooting.
• Professional conduct with colleagues and customers.

Responsibilities

• Provide IT assistance to users and customers who contact the helpdesk.
• Maintain the IT equipment in all schools and across the trust.
• Visit partner schools for IT maintenance and support.

Skills

IT Troubleshooting

PC hardware knowledge

Microsoft Office Suite

Communication with customers

Education

GCSE or equivalent in English and Maths

IT Qualifications or equivalent experience

Job description

Salary: Meridian Trust, Grade 4 Point 3-5

Hours of work: 37 hours per week, 52 weeks per year

We have an exciting opportunity to join our expanding team as a 1st Line IT Technician at Meridian Trust! This critical position will deliver excellent IT support, addressing IT tickets from both employees and students, and ensuring the quality of first-line support for IT issues.

The Opportunity

• Provide IT assistance to users and customers who contact our helpdesk. Record all tasks in the Helpdesk system and deliver remote support to telephone users.
• Make sure the IT equipment in all schools and across the trust are operating correctly, and regularly maintain the ICT equipment.
• Install new machines, replace defective ones, troubleshoot issues, repair equipment when necessary, and arrange for external repairs if needed.
• Visit our partner schools for IT maintenance and support, as well as to aid our other Academy teams when needed.

The ideal candidate

• Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent experience.
• Experience of IT Troubleshooting
• Good knowledge of PC hardware
• Working knowledge of a range of software packages including Microsoft Office Suite (including MS Windows)
• Professional conduct with colleagues and customers

About Meridian Trust –

Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.

Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to –

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher’s pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays

To explore our full range of benefits, please visit https://www.meridiantrust.co.uk/jobs-and-training/benefits/.

For more information about the role please download the Applicant Information Pack below.

Closing date for applications: 8.00am on 22nd May 2026

Interviews will be held on: Interview dates will be confirmed

Meridian Trust reserves the right to close the applications early in the event that a suitable candidate is sourced.

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as online searches.