1st Line IT Support Technician – Microsoft 365 & Helpdesk

East Surrey College; Redhill; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Two pension schemes

Holiday package

Free onsite parking

Gym access

Spa and salon discounts

Job summary

East Surrey College is seeking a motivated IT 1st Line Support Technician to join the IT Services team. You will provide first-line support for staff and students, troubleshoot issues, and assist with Microsoft 365 applications in a modern environment.

The role includes working across campuses (Redhill and Selsdon) and participating in one evening per week. A proactive, customer-focused approach and good teamwork are essential for success.

Qualifications

• Proven experience in a 1st Line IT Support role.
• Strong hands-on experience of Microsoft 365 administration, Intune / Endpoint Manager and Windows 11.
• Understanding of Microsoft Windows desktop technologies.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• A proactive, organised and solutions-focused approach to work.

Responsibilities

• You’ll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support.
• You’ll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests.
• You’ll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.

Skills

1st Line IT Support

Microsoft 365 admin

Intune / Endpoint Manager

Windows 11

Communication skills

Teamwork

Job description

East Surrey College is seeking a motivated IT 1st Line Support Technician to join the IT Services team. You will provide first-line support for staff and students, troubleshoot issues, and assist with Microsoft 365 applications in a modern environment.

The role includes working across campuses (Redhill and Selsdon) and participating in one evening per week. A proactive, customer-focused approach and good teamwork are essential for success.