Information Technology Support Technician

East Surrey College; Redhill; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Two pension schemes

Holiday package

Free onsite parking

Gym access

Spa and salon discounts

Job summary

East Surrey College is seeking a motivated IT 1st Line Support Technician to join the IT Services team. You will provide first-line support for staff and students, troubleshoot issues, and assist with Microsoft 365 applications in a modern environment.

The role includes working across campuses (Redhill and Selsdon) and participating in one evening per week. A proactive, customer-focused approach and good teamwork are essential for success.

Qualifications

• Proven experience in a 1st Line IT Support role.
• Strong hands-on experience of Microsoft 365 administration, Intune / Endpoint Manager and Windows 11.
• Understanding of Microsoft Windows desktop technologies.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• A proactive, organised and solutions-focused approach to work.

Responsibilities

• You’ll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support.
• You’ll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests.
• You’ll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.

Skills

1st Line IT Support

Microsoft 365 admin

Intune / Endpoint Manager

Windows 11

Communication skills

Teamwork

Job description

College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: £28,337 per annum

Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday

Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group.

This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.

These are group-wide roles and may require attendance at both East Surrey College (Redhill) and John Ruskin College (Selsdon) to meet business needs. Roles may be primarily based at one campus, with some travel and occasional work required at the other site. Current vacancies are available at both locations.

The post also requires working one evening per week (Tuesday or Thursday), with hours of 10:30am to 7:00pm.

What you'll be doing

You’ll act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support. You’ll troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests. You’ll also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.

What we’re looking for

• Proven experience in a 1st Line IT Support role
• Strong hands‑on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11
• Understanding of Microsoft Windows desktop technologies
• Excellent communication and customer service skills
• Ability to work effectively both independently and as part of a team
• A proactive, organised and solutions-focused approach to work

In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus’ are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.