1st Line IT Support Technician — Windows & Office 365

Solutions Engineering Recruitment; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

DBS Enhanced Check

UK driving licence desirable

Microsoft accreditation advantageous

Job summary

Solutions Engineering Recruitment is seeking a motivated 1st Line IT Support Technician to join a growing technical support team, providing hands-on IT support across client sites in and around Greenwich.

This role will resolve day-to-day technical issues, support users, maintain IT equipment and help ensure client systems remain reliable and operational. We welcome candidates with Windows 11, Office 365 experience and a proactive, customer-focused mindset.

Qualifications

• Good knowledge of Windows 11, Microsoft Office, Office 365 and Server Operating Systems.
• Working understanding of wired and wireless LAN technologies.
• Strong troubleshooting and problem-solving skills.
• Good communication and relationship-building skills.
• Ability to work calmly under pressure and manage time effectively.
• Ability to work independently and use your own initiative.

Responsibilities

• Provide efficient and effective 1st Line technical support to users.
• Troubleshoot and resolve hardware, software and network issues.
• Provide support across Windows 11, Microsoft Office, Office 365 and Microsoft Server environments.
• Install, configure and test new IT equipment, peripherals and software.
• Diagnose faults across computers, networks and peripheral devices.
• Assist with helpdesk and fault-reporting systems, ensuring tickets are kept up to date.
• Maintain and support printers and other IT equipment.
• Install or replace network cabling where required.
• Monitor system performance and carry out preventative maintenance.
• Liaise with external suppliers, contractors and technical teams when required.
• Communicate technical issues and planned maintenance clearly to users.
• Travel between various client sites as required.

Skills

Windows 11

Microsoft Office

Office 365

Server Operating Systems

LAN technologies

Troubleshooting

Communication

Time management

Organisational skills

Independence / Initiative

Driving licence (desirable)

Tools

Azure AD

Microsoft accreditation

Job description

Solutions Engineering Recruitment is seeking a motivated 1st Line IT Support Technician to join a growing technical support team, providing hands-on IT support across client sites in and around Greenwich.

This role will resolve day-to-day technical issues, support users, maintain IT equipment and help ensure client systems remain reliable and operational. We welcome candidates with Windows 11, Office 365 experience and a proactive, customer-focused mindset.