1st Line IT Support Engineer – Microsoft 365 & Cloud Basics

Helios Global Group; Alderley Edge; On-site; GBP 26,000 - 38,000; Full time

Job summary

Helios Global Group in Alderley Edge is seeking an enthusiastic IT Support Engineer (1st Line) to join our growing IT team at our Head Office. You will provide frontline support to colleagues across the business, ensuring technology and services run smoothly.

You'll gain hands-on experience with Microsoft 365, Azure AD, Intune, Endpoint Manager, SharePoint and cloud services, with ongoing training. You'll work with the Head of IT and wider team to onboard/offboard and maintain a secure IT

Qualifications

• Experience in technical support, helpdesk or IT-focused roles.
• Strong knowledge of Microsoft 365 administration including SharePoint, OneDrive, Exchange, Azure AD and Intune.
• Good knowledge of Windows 11 and Microsoft 365 applications.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to troubleshooting and problem solving.
• A genuine interest in emerging technologies, including AI tools, automation and cloud services.
• The ambition to continually learn, develop and grow their career in IT.
• A full driving licence and the ability to work primarily from our Alderley Edge office.

Responsibilities

• Deliver first-class first-line IT support to employees across the business, diagnosing and resolving hardware, software, network and user-related issues.
• Log, prioritise and manage support requests through the IT Service Desk, ensuring a professional and timely service.
• Create, maintain and deactivate user accounts within Microsoft 365 and Azure AD, ensuring appropriate access and permissions are in place.
• Prepare, configure and deploy laptops and equipment for new starters, working closely with HR and Operations teams.
• Support the return, decommissioning and secure wiping of devices.
• Maintain accurate IT asset records and equipment inventories.
• Manage and support Microsoft 365 services, including Intune, Endpoint Manager, Autopilot, SharePoint, OneDrive, Exchange, Teams and Azure AD.
• Promote security best practice and support security awareness initiatives across the business.
• Continuously develop your technical knowledge and contribute ideas that improve efficiency, automation and user experience.

Skills

Microsoft 365 administration

Azure AD

Intune

Endpoint Manager

SharePoint

OneDrive

Exchange

Teams

Security awareness

Education

Degree in Computing or Information Systems

CompTIA A+ or Microsoft Associate certifications

Tools

Microsoft 365 admin tools

Azure AD management

Intune management

Endpoint Manager

SharePoint

Job description

Helios Global Group in Alderley Edge is seeking an enthusiastic IT Support Engineer (1st Line) to join our growing IT team at our Head Office. You will provide frontline support to colleagues across the business, ensuring technology and services run smoothly.

You'll gain hands-on experience with Microsoft 365, Azure AD, Intune, Endpoint Manager, SharePoint and cloud services, with ongoing training. You'll work with the Head of IT and wider team to onboard/offboard and maintain a secure IT