1st Line IT Support Tech — Growth & Training Included

Jago Consultants; Worthing; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Job summary

Jago Consultants in Worthing (Findon) is seeking a 1st Line IT Support Technician to join a busy MSP IT team. You will support customers remotely and over the phone, and on-site from the Worthing office, handling servers, desktops, networking devices and printers.

Full training is provided, with clear progression opportunities within the company. The role requires a minimum of 12 months in a similar IT support role, knowledge of Office 2010/2013/2016 and Office365 is advantageous, and a strong

Qualifications

• 12 months experience in a similar IT support role.
• Knowledge of Microsoft Office 2010/2013/2016, and Office365 would be an advantage.
• Maintenance and troubleshooting of printers.
• Good communication skills – written and verbal.
• Ability to work as part of a team.
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers.
• Able to follow agreed procedures and documentation.
• Base understanding of networking protocols and devices (Draytek/Netgear).

Responsibilities

• Support customers via telephone, email and remote tools.
• Hands-on work with server and desktop products.
• Work with networking devices such as routers and printers.
• Join an experienced team with training and progression opportunities.

Skills

IT Support Experience

Office 365

Printer maintenance

Communication

Teamwork

Fault diagnosis

Customer relations

Documentation

Networking basics

Job description

Jago Consultants in Worthing (Findon) is seeking a 1st Line IT Support Technician to join a busy MSP IT team. You will support customers remotely and over the phone, and on-site from the Worthing office, handling servers, desktops, networking devices and printers.

Full training is provided, with clear progression opportunities within the company. The role requires a minimum of 12 months in a similar IT support role, knowledge of Office 2010/2013/2016 and Office365 is advantageous, and a strong