1st/2nd Line IT Support Specialist

Jago Consultants; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary package 35K per annum

Job summary

Jago Consultants is seeking a technically minded IT Support professional to join our Surrey office. You will handle IT support calls, troubleshoot issues, and escalate to specialists as required while maintaining strong client relationships and meeting SLAs.

The role requires practical experience with Microsoft Office 365, cloud services, and hardware setup, with additional knowledge of SQL Server and VoIP. This is a full-time position based in Surrey with potential for growth.

Qualifications

• Experience in IT support and troubleshooting.
• Ability to log and escalate tickets accurately and promptly.
• Familiarity with cloud services, migrations, and enterprise applications.

Responsibilities

• Handle IT support calls, troubleshoot issues, and resolve or escalate as needed.
• Coordinate with internal teams and external vendors to resolve incidents.
• Maintain relationships with customers ensuring satisfaction and adherence to SLAs.

Skills

Hard working

Ticket logging

SLA management

APIs

Customer rapport

Escalation

3rd party liaison

Office 365

Cloud migration

MAC specialist

Hardware setup

SQL Server

VoIP

MS applications

Tools

Microsoft Office 365

Job description

Jago Consultants is seeking a technically minded IT Support professional to join our Surrey office. You will handle IT support calls, troubleshoot issues, and escalate to specialists as required while maintaining strong client relationships and meeting SLAs.

The role requires practical experience with Microsoft Office 365, cloud services, and hardware setup, with additional knowledge of SQL Server and VoIP. This is a full-time position based in Surrey with potential for growth.