2nd Line IT Support Technician – MSP Help Desk

Jago Consultants; North East; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Car allowance

Job summary

Jago Consultants in the Washington area invites a friendly and experienced 1st/2nd Line IT Support Technician to join their busy in-house help desk, supporting users via remote technologies and on-site when required.

You will handle incoming helpdesk enquiries, assist the 1st Line team, and provide in-house support for more complex IT/Network/VOIP issues. You’ll also be hands-on with servers, desktops, routers, printers and bespoke applications.

Qualifications

• 2nd Line IT support experience required.
• MSP environment experience preferred.
• Proficient with Office 2010–2019 and Office 365 Admin.
• Knowledge of Microsoft Server 2008 and Exchange 2010–2019.
• Understanding of networking protocols and devices.

Responsibilities

• Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
• Offering in-house support to more complex IT / Network / VOIP issues
• Server Configuration and monitoring

Skills

2nd Line IT Support

MS Office 2010-2019 & Office 365 Admin

Microsoft Server 2008

Exchange 2010-2019

Networking concepts

Customer service

MSP environment experience

Job description

Jago Consultants in the Washington area invites a friendly and experienced 1st/2nd Line IT Support Technician to join their busy in-house help desk, supporting users via remote technologies and on-site when required.

You will handle incoming helpdesk enquiries, assist the 1st Line team, and provide in-house support for more complex IT/Network/VOIP issues. You’ll also be hands-on with servers, desktops, routers, printers and bespoke applications.