IT Service Desk Engineer - 1st Line Tech Support (NHS)

Queen Victoria Hospital NHS Trust; East Grinstead; On-site; GBP 26,000 - 34,000; Full time

Job summary

Queen Victoria Hospital NHS Trust is seeking an IT Service Desk Engineer to join the busy Digital Service Desk. The role requires teamwork, self-motivation and an understanding of IT hardware, software and networks.

You will answer calls, assist staff with IT issues and resolve problems over the phone or by visiting the department. You will help log and manage IT helpdesk incidents, contribute to projects as directed by the Head of IT and work with the IT team to ensure high quality support for

Qualifications

• Able to work as part of a team and be self-motivated and enthusiastic.
• Good verbal and written communication skills.
• Solid understanding of computer hardware, software and networks.

Responsibilities

• Answer the phone and assist staff with IT issues.
• Log and manage IT helpdesk incidents and service requests.
• Provide onsite and remote support as required by the Head of IT.

Skills

Team player

Hardware knowledge

Software knowledge

Networks knowledge

Communication skills

Job description

Queen Victoria Hospital NHS Trust is seeking an IT Service Desk Engineer to join the busy Digital Service Desk. The role requires teamwork, self-motivation and an understanding of IT hardware, software and networks.

You will answer calls, assist staff with IT issues and resolve problems over the phone or by visiting the department. You will help log and manage IT helpdesk incidents, contribute to projects as directed by the Head of IT and work with the IT team to ensure high quality support for