1st Line ICT Apprentice: Paid Tech Support & Career Growth

Inspiro Learning; Aylesbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

TOTUM membership

Holiday leave

Job summary

Citytalk is seeking an apprentice for a 1st Line Technical Support Analyst role based in the office in the UK. You will provide first-line IT support to staff via phone, email and in person, troubleshoot hardware and software, and set up new computers and user accounts as part of an apprenticeship.

The role involves working Monday to Friday in an office setting, with the Information Communications Technician apprenticeship pathway and regular trainer sessions to support your learning and career

Qualifications

• Apprentice will complete a Level 3 ICT apprenticeship standard.
• Be 16 or over and not in full-time education.
• Learn and train for a specific job while gaining paid work experience.
• You will get paid and receive holiday leave.
• Study for 6 hours of your working hours.
• Be on a career path with lots of future potential.
• TOTUM membership entitlement.

Responsibilities

• Provide first-line IT support to staff via phone, email, and in person.
• Troubleshoot hardware and software issues.
• Set up new computers, laptops, and user accounts.
• Install and update software and operating systems.
• Maintain IT equipment and asset records.
• Assist with basic network and security tasks.
• Escalate complex issues to senior IT staff when required.

Skills

First-line IT support

Troubleshooting hardware

Troubleshooting software

Setup of computers

User account creation

Education

Level 3 ICT Apprenticeship Standard

Job description

Citytalk is seeking an apprentice for a 1st Line Technical Support Analyst role based in the office in the UK. You will provide first-line IT support to staff via phone, email and in person, troubleshoot hardware and software, and set up new computers and user accounts as part of an apprenticeship.

The role involves working Monday to Friday in an office setting, with the Information Communications Technician apprenticeship pathway and regular trainer sessions to support your learning and career