Apprentice IT Technician: First-Line Support & Learning

Routeco; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing cashback

Life assurance 2x salary

Free shares after 3 years

Group personal pension 5% employer

Job summary

Routeco in Milton Keynes is seeking an Apprentice Information and Communication Technician to join our UK team. This full-time, permanent role offers an entry point into industrial automation IT support with a structured Level 3 apprenticeship.

You will provide first-line IT support, help set up IT equipment for new starters, and assist with user administration while learning cyber security practices and routine IT processes.

Qualifications

• A genuine interest in IT and technology, with curiosity and enthusiasm to learn through a Level 3 apprenticeship programme.
• Good communication skills, with the ability to listen carefully, ask questions and provide helpful support to internal customers.
• Strong attention to detail and the ability to follow instructions, procedures and security requirements accurately.
• A team-focused approach, with reliability, professionalism and a willingness to take feedback and develop confidence.
• GCSE English and Maths, or willingness to work towards the required functional skills standard where applicable.

Responsibilities

• Provide polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system.
• Troubleshoot basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required.
• Assist with setting up, configuring and issuing IT equipment for new starters, movers and existing users.
• Support routine user administration tasks, including password resets, account checks and access queries in line with IT procedures.
• Maintain accurate documentation, follow cyber security and IT policies, and actively take part in apprenticeship learning and development activities.

Skills

Good communication

Curiosity about IT

Team-focused

Attention to detail

Education

GCSE English and Maths

Tools

Microsoft 365

Job description

Routeco in Milton Keynes is seeking an Apprentice Information and Communication Technician to join our UK team. This full-time, permanent role offers an entry point into industrial automation IT support with a structured Level 3 apprenticeship.

You will provide first-line IT support, help set up IT equipment for new starters, and assist with user administration while learning cyber security practices and routine IT processes.