IT Service Desk Apprentice: Start Your IT Career

Atos SE; Birmingham; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Private medical insurance and pension

Employee discounts

Job summary

Atos is offering an apprentice IT Support position in Birmingham, providing 1st line helpdesk for a UK public sector client. You will be the face and voice for users, handling calls, emails, tickets, and chats while you learn on the job.

As part of the apprenticeship you will dedicate 20% of your time to your Level 3 qualification, receive mentoring, and have access to benefits like 25 days leave, private medical insurance and a pension.

Qualifications

• Excellent verbal and written English skills.
• Genuine interest in IT, computers and how technology works.
• Logical mindset with enjoyment of solving problems.
• Patience and desire to help users with technical issues.
• Willingness to ask for help and support colleagues.
• Maths and English GCSE grade 4/C or above, right to work in England.

Responsibilities

• Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
• Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
• Troubleshooting: Diagnosing and resolving basic technical issues such as password resets and account unlocks.
• Software installation and Microsoft Office/365 queries.
• Basic hardware faults (Laptops, Printers, Peripherals).
• Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
• Customer Service: Keeping users updated on ticket status and ensuring high satisfaction.
• Learning: Dedicating 20% of working hours to apprenticeship studies and coursework.

Skills

Communication

Passion for Tech

Problem Solving

Empathy

Team Player

Education

Maths and English GCSE - Grade 4/C or above

Job description

Atos is offering an apprentice IT Support position in Birmingham, providing 1st line helpdesk for a UK public sector client. You will be the face and voice for users, handling calls, emails, tickets, and chats while you learn on the job.

As part of the apprenticeship you will dedicate 20% of your time to your Level 3 qualification, receive mentoring, and have access to benefits like 25 days leave, private medical insurance and a pension.