1St/2Nd Line Support Technician

ISR Recruitment Ltd; Fareham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A technology recruitment agency is searching for a 1st/2nd Line Support Technician to provide desk support to customers facing hardware and software issues within the EPoS environment. The ideal candidate has over 1 year of experience in IT support and strong customer service skills. Responsibilities include managing support queues, troubleshooting connectivity problems, and maintaining in-house applications. This role offers a competitive salary and excellent company benefits. Location is fully on-site in Fareham, Portsmouth.

Benefits

Competitive Employer Pension Scheme

BUPA

Qualifications

• Over 1 year of experience in an IT Support Technician role desirable.
• Ability to meet deadlines and work within a team.
• Experience in troubleshooting network connectivity.

Responsibilities

• Provide 1st/2nd Line technical support.
• Manage work queues and prioritize calls.
• Install, upgrade, support and troubleshoot in-house EPoS Application.
• Diagnose and quickly resolve EPoS, Windows and networking problems.

Skills

Customer service experience

IT Support Technician experience

Understanding of EPoS systems

Understanding of Servers

TCP/IP knowledge

VNC experience

Tools

SQL Server

Windows Server

Job description

1st/2nd Line Support Technician

Fareham, Portsmouth (Fully on-site)

c£28,000 to £32,000 per year

Plus excellent company benefits including a Competitive Employer Pension Scheme and BUPA

The Opportunity

Our client is looking for a 1st/2nd Line Support Technician to join and become a valued team member, who will contribute and provide desk support to our customers assisting them with hardware and software problems via phone, email and in person within the EPoS environment.

As a 2nd Line Support Technician you will communicate with customers effectively supporting their IT issues within the EPoS environment and escalating issues when required.

Skills and Experience

• Over 1 year of experience in an IT Support Technician role desirable
• Strong customer service experience
• Ability to meet deadlines and work within a team
• Understanding of EPoS systems desirable
• Understanding of Servers, TCP/IP or experience using VNC all desirable

Role and Responsibilities

• Provide 1st/2nd Line technical support
• Manage work queues and prioritise calls, re‑assigning work where and when necessary to ensure compliance with SLAs
• Install, upgrade, support and troubleshoot in‑house EPoS Application
• Experience of SQL Server and Windows Server
• Install, upgrade, support and troubleshoot in‑house Back Office application
• Diagnose and quickly resolve a wide range of EPoS, Windows and networking problems to help minimise downtime
• Troubleshooting network connectivity in a LAN/WAN environment

Applications

Please contact John Noonan here at ISR Recruitment to learn more about our client working at the forefront IT service and solutions based in the Portsmouth area?