1st / 2nd Line IT Support Engineer

Solutions Engineering Recruitment; South Yorkshire; On-site; GBP 28,000; Full time

Job summary

An IT services provider in Leeds seeks a 1st / 2nd Line IT Support Engineer. You will provide technical support, troubleshoot issues, and maintain IT systems. Ideal candidates will have experience in IT support, strong knowledge of Microsoft 365, and excellent problem-solving skills. The role offers a salary up to £28,000 and opportunities for career progression.

Benefits

Salary up to £28,000

Supportive team environment

Career progression

Holiday incentives

Performance recognition

Cycle to Work Scheme

Birthday Off

Gym Membership

Healthcare Plan

Qualifications

• Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background.
• Strong knowledge of Microsoft 365, Windows 10/11, and Active Directory.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Support Windows environments and Microsoft 365.
• Install, configure, and maintain IT systems and equipment.
• Escalate complex issues to senior engineers.
• Deliver a high standard of service to all users.

Skills

IT support experience

Knowledge of Microsoft 365

Windows 10/11

Active Directory

Basic networking

Problem-solving skills

Customer communication

Job description

1st / 2nd Line IT Support Engineer – Leeds – £28,000 - Great Opportunity!

An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support.

The Role:

You’ll be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities:

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You:

• Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
• Excellent problem‑solving and communication skills
• A proactive, customer‑focused approach to work

What’s on Offer:

• Salary up to £28,000, depending on experience
• Supportive team environment with opportunities for training and development
• Career progression within a growing IT business
• Holiday incentives
• Performance recognition (Quarterly and Annual reviews)
• Cycle to Work Scheme
• Birthday Off
• Gym Membership
• Healthcare Plan

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER‑IN