1st/2nd Line IT Support Analyst – Windows, AD & Exchange

Interface Recruitment UK; West Yorkshire, Leeds; On-site; USD 33,000 - 47,000; Full time

Job summary

An established industry player in professional services is seeking a motivated IT Support Analyst to join their dynamic team in Leeds. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware, software, and business systems. The ideal candidate will possess a strong customer service orientation and a passion for IT, coupled with excellent communication skills to effectively liaise with both technical and non-technical stakeholders. As part of a small team, you will play a crucial role in maintaining IT operations and ensuring seamless service delivery, all while embracing continuous learning and development opportunities in a fast-paced environment.

Qualifications

• Knowledge of Microsoft Windows desktop OS and Active Directory.
• Experience in supporting desktops, laptops, and printers.

Responsibilities

• Provide 1st and 2nd line technical support to the business.
• Administer accounts in Active Directory and Microsoft Exchange.

Skills

Customer Service

Problem Solving

Communication Skills

Proactive Attitude

Technical Support

Education

ITIL v3 Foundation Certification

Microsoft Certification (MCSA Windows 7)

Tools

Microsoft Windows

Active Directory

Microsoft Exchange

Microsoft Office

Microsoft SQL Server

Job description

An established industry player in professional services is seeking a motivated IT Support Analyst to join their dynamic team in Leeds. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware, software, and business systems. The ideal candidate will possess a strong customer service orientation and a passion for IT, coupled with excellent communication skills to effectively liaise with both technical and non-technical stakeholders. As part of a small team, you will play a crucial role in maintaining IT operations and ensuring seamless service delivery, all while embracing continuous learning and development opportunities in a fast-paced environment.