Jobs in Toulouse, United Kingdom

As a Technical Support at Natural Language, you’ll be a key player in our Customer Experience team. You’ll support our users by solving technical issues, guiding them through complex systems, and helping them get the most out of our products.

This isn’t your average support role — you’ll be working with innovative AI solutions used by teams around the world, and your feedback will directly influence our product roadmap.

Responsibilities

• Provide responsive, empathetic, and technical support via chat, email, and ticketing platforms (e.g., Zendesk)
• Troubleshoot API integrations, platform issues, and user-reported bugs using diagnostic tools and logs
• Act as a liaison between customers and engineering/product teams for escalations and feature feedback
• Maintain and improve support documentation, FAQs, and internal knowledge bases
• Monitor and categorize support tickets, identifying patterns and opportunities to improve user experience
• Participate in improving support workflows and tools as we scale
• Stay up-to-date with product updates and communicate technical changes to customers clearly

What We’re Looking For

• 1–3 years of experience in a technical support, IT, or SaaS support role
• Strong troubleshooting skills and a clear, concise communication style
• Familiarity with web technologies (APIs, webhooks, browsers, developer tools, etc.)
• Ability to translate technical concepts into user-friendly language
• Comfortable using tools like Zendesk, Intercom, Jira, or similar
• Proactive, organized, and highly self-motivated — especially in remote settings
• Fluent in English (spoken and written)