offres d’emploi chez Credit Mutuel à Allemagne

DEPARTEMENT : Academic Affairs Student Accounting Services (SAS)

SUPERVISOR : Senior Manager of Student Accounting Services or any other supervisor designated by the president.

POSITION OVERVIEW

The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The Student Accounting Specialist will also be responsible for updating the Student Information System when needed.

Position to be filled from September 2025.

DUTIES :

1. Provide daily support to students and FRPs (Financial Responsibility Parties) on matters related to payments and refunds.
2. Record and process daily incoming payments in the system, then issue confirmation notifications to the students.
3. Ensure an efficient response to phone inquiries and in-person visits.
4. Handle the SAS shared mailbox and improve KPIs (Key Performance Indicators).
5. Serve as a backup for SAS team members.
6. Ensure accurate and timely processing of student refunds in accordance with established policies.
7. Coordinate with other stakeholders on matters related to student billing, collection, and security deposit refunds.
8. Handle adjustments as needed.
9. Implement a systematic follow-up process to resolve outstanding payment issues.
10. Update the Student Information System and student records as appropriate.
11. Ensure tax forms are prepared accurately and in compliance with regulations.
12. Assist in certifying students who benefit from the Department of Veterans Affairs.
13. Responsible for overseeing both academic and financial processes, which entails managing tasks such as registration, withdrawals, leave of absence, internships, and student academic concerns.
14. Assist in reviewing SAS policies and updating the BPRs (Business Process Records) when necessary.
15. Run regular reports from the Student Information System and adjust as necessary.
16. Work with departments including the Registrars Office, Admissions, Financial Aid, Outreach, Health, Housing, Internship Office, and Library to update records.
17. Review and correct cost type, update holds, coop billing, and User Defined notes.
18. Handle bank transfers, checks, credit card, cash deposits, and other transactions into the system.
19. Assist in system testing, and writing test cases.
20. Make sure that the student records are up to date on all systems and process reconciliation when necessary.
21. Be adaptable and willing to take on additional responsibilities as needed by the manager.

INVOICING :

1. Send merge emails with billing statements to all students.
2. Send proforma invoices to incoming students.
3. Provide manual invoices as requested.
4. Ensure tuition and fees are correctly charged.
5. Review all student loans to ensure the amounts are correct; liaise with Financial Aid; respond to student queries about grants and loans; liaise with parents about how loan refunds are distributed.
6. Reconcile accounts as needed.
7. Ensure loans and Financial Aid match course registrations.
8. Send merge emails to Loans students.

Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.

QUALIFICATIONS

• Native or near-native English speaker with a good command of French.
• Excellent organizational skills.
• Service-oriented, excellent communication and interpersonal skills.
• Familiarity with the American educational system is desirable.
• Cultural sensitivity, experience studying/working in highly diverse environments.
• Ability to work well under stress.
• Ability to deal effectively with people and within a team.
• Outlook, Excel, and basic computer skills.

APPLICATIONS :

To apply, please send your CV and cover letter to and title the email in the following convention: First and Last name Student Accounting Assistant.

Any candidate who applies must have the legal right to work in France.