Yoga Studio Sales & Service Lead - 39h/week

Alo; Cannes; Presencial; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

Alo is seeking a Sales & Service Manager for its Cannes store to lead the guest experience and drive sales excellence. This role partners with the General Manager to shape store strategy, coach a high-performing team, and ensure operational excellence.

The ideal candidate has retail leadership experience, strong communication, and a proven ability to coach, inspire, and execute plans that elevate guest satisfaction and business results in a dynamic environment.

Qualificações

• Prior leadership experience in retail or related industry.
• Strong communication and interpersonal skills.
• Proven ability to coach and develop teams.
• Ability to analyze sales data and drive actions.
• Comfort with budget monitoring and business planning.

Responsabilidades

• Investigate and root cause sales opportunities, partnering with the General Manager to escape process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Conhecimentos

Retail Leadership

Interpersonal Skills

Agile

Entrepreneurial Spirit

Time Management

Accountability

Guiding Principles

Ferramentas

MS Office

Descrição da oferta de emprego

Alo is seeking a Sales & Service Manager for its Cannes store to lead the guest experience and drive sales excellence. This role partners with the General Manager to shape store strategy, coach a high-performing team, and ensure operational excellence.

The ideal candidate has retail leadership experience, strong communication, and a proven ability to coach, inspire, and execute plans that elevate guest satisfaction and business results in a dynamic environment.