Guest Experience & Sales Leader

Aloyoga; Courchevel; On-site; EUR 42,000 - 60,000; Full time

Job summary

ALO Yoga is seeking a Sales & Service Lead to elevate the guest experience across our Courchevel store. You will lead client connections, deliver product education, coach the team, and drive engagement and sales through service-led leadership.

This full-time role requires 39 hours/week, weekend availability, and a focus on cross-functional collaboration with Operations, Visual, and Studio teams to maintain service standards and strong business results in a luxury yoga retail environment.

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Skills

Client-centric sales

Leadership

Interpersonal skills

Feedback culture

Communication (written)

Job description

ALO Yoga is seeking a Sales & Service Lead to elevate the guest experience across our Courchevel store. You will lead client connections, deliver product education, coach the team, and drive engagement and sales through service-led leadership.

This full-time role requires 39 hours/week, weekend availability, and a focus on cross-functional collaboration with Operations, Visual, and Studio teams to maintain service standards and strong business results in a luxury yoga retail environment.