Warehouse Success Specialist — Client Relations

BigBlue; France; Hybride; EUR 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Résumé du poste

Bigblue is seeking a Warehouse Success Specialist for the Fashion Hub, balancing time between Châtres and Ferrières. You will link warehouses, quality standards, and operations to ensure reliable, compliant execution for customers and teams.

With a focus on growth, you’ll manage requests, escalations, and end-to-end resolutions, while partnering with Account Management to develop the portfolio and forecast workloads across multiple sites.

Qualifications

• +2 years of experience in a customer-facing role.
• Fluency in English.
• Excellent organizational and prioritization skills.
• Excellent interpersonal skills, solution-oriented approach.
• Ability to learn quickly.
• Strong customer focus.
• Hands-on approach to act quickly and understand operational issues.
• Proficient with tools (Excel/Google Sheets; WMS is appreciated) and tracking metrics/KPIs.
• Passion for continuous improvement and problem-solving.
• Experience in logistics, e-commerce, or operations is appreciated.

Responsabilités

• Respond to customer requests, advise them, and ensure high-quality follow-up.
• Manage escalations (proactive & reactive) and coordinate internal stakeholders.
• Ensure end-to-end resolution (analysis, action plan, communication, closure).
• Ensure compliance with contractual commitments (SLAs) and KPIs.
• Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
• Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management.
• Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site.
• Assess the operational feasibility of customer requests and help prepare quotes.
• Proactively propose suitable solutions (processes, packaging, cut-offs, options).
• Monitor customer metrics and identify potential risks early on.
• Prepare and participate in steering committee meetings (updates, improvement plans, projects).
• Implement proactive communication (operational updates, recommendations, incident prevention).
• Contribute to improving on-site routines and processes (quality, timelines, customer experience).

Connaissances

+2 years of experience in a customer‑f

Outils

Excel/Google Sheets

WMS

KPIs tracking

Description du poste

Bigblue is seeking a Warehouse Success Specialist for the Fashion Hub, balancing time between Châtres and Ferrières. You will link warehouses, quality standards, and operations to ensure reliable, compliant execution for customers and teams.

With a focus on growth, you’ll manage requests, escalations, and end-to-end resolutions, while partnering with Account Management to develop the portfolio and forecast workloads across multiple sites.