User Support Consultant

Jobtailor; Nantes; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobtailor is seeking a junior IT support analyst in Nantes to handle Level 2 requests and maintain documentation. You'll qualify Level 1 requests, resolve Level 2 issues, and update tickets in the system.

Ideal candidates hold a Bac+3 in CS, show early experience, and are proficient with databases, SQL, SOAP/REST web services, Jira and Confluence, and log analysis. This role offers opportunities to grow within a collaborative team.

Qualifications

• Bachelor's degree (Bac+3) in Computer Science.
• Demonstrates a first significant experience in the field.
• Experience with databases.
• Proficient in SQL.
• Familiarity with SOAP and REST web services.
• Experience using Jira and Confluence.
• Reading and analysis of application logs.

Responsabilités

• Qualify requests coming from Level 1
• Perform actions to resolve Level 2 support requests
• Update necessary information in the ticketing tool
• Update documentation

Connaissances

Databases

SQL

Log analysis

Analytical thinking

Formation

Bachelor's degree (Bac+3) in Computer Science

Outils

Jira

Confluence

Description du poste

Responsibilities

• Qualify requests coming from Level 1


• Perform actions to resolve Level 2 support requests


• Update necessary information in the ticketing tool


• Update documentation

Requirements

• Holder of a Bachelor\'s degree (Bac+3) in Computer Science


• Demonstrates a first significant experience in the field


• Databases


• SQL language


• SOAP and REST web services


• Jira, Confluence


• Reading and analysis of application logs