Application Support Engineer, WCS, Warehouse Automation

Jobtailor; Lyon; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Jobtailor in Lyon is seeking an experienced Application Support Engineer to be the primary contact for customers requiring application support. You will diagnose incidents, perform remote troubleshooting, and collaborate with development teams to implement fixes and prevent recurrence.

The role requires 3+ years in technical support, strong SQL skills, OO programming knowledge (C#, C++), and fluent French. A Bachelor’s degree in CS, Software Engineering, or IS is expected.

Qualifications

• 3+ years in application support, software maintenance, or technical support.
• Strong knowledge of SQL and relational databases.
• Experience with C#, C++ or other OO languages.
• Troubleshooting software applications in production environments.
• Understanding of Windows-based application ecosystems.
• Ability to analyze incidents and identify root causes.
• Fluent French (written and spoken).
• Bachelor's degree or higher in CS, Software Engineering, Information Systems, or related field.

Responsabilités

• Serve as the primary contact for customers requiring application support.
• Manage support tickets and ensure compliance with SLA commitments.
• Investigate, diagnose, and resolve software and system incidents.
• Perform remote troubleshooting and technical interventions.
• Implement corrective actions and temporary workarounds when needed.
• Collaborate with development and technical teams on complex issues.
• Maintain accurate documentation of incidents and resolutions.
• Coordinate on‑site interventions when remote support is insufficient.
• Perform preventive maintenance and system audits at customer locations.
• Contribute to improving technical documentation and knowledge bases.

Connaissances

Root cause analysis

French language

Formation

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Bachelor's degree in Information Systems

Outils

SQL

Relational databases

Windows OS

C#

C++

Description du poste

Responsibilities

• Serve as the primary contact for customers requiring application support
• Manage support tickets and ensure compliance with SLA commitments
• Investigate, diagnose, and resolve software and system incidents
• Perform remote troubleshooting and technical interventions
• Implement corrective actions and temporary workarounds when needed
• Collaborate with development and technical teams on complex issues
• Maintain accurate documentation of incidents and resolutions
• Coordinate on‑site interventions when remote support is insufficient
• Perform preventive maintenance and system audits at customer locations
• Contribute to improving technical documentation and knowledge bases

Requirements

• 3+ years of experience in application support, software maintenance, or technical support roles
• Strong knowledge of SQL and relational databases
• Experience with C#, C++ or other object‑oriented programming environments
• Experience troubleshooting software applications in production environments
• Understanding of Windows-based application ecosystems
• Ability to analyze incidents and identify root causes
• Fluent French (written and spoken)
• Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field

Certifications & Qualifications

• Bachelor's degree in Computer Science
• Bachelor's degree in Software Engineering
• Bachelor's degree in Information Systems