Turkish-Speaking Customer Support Specialist (Sofia)

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Professional development

Résumé du poste

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent to join our client’s team in Sofia. You will handle premium customer inquiries via phone, email, and live chat, delivering accurate information and maintaining high satisfaction levels.

The role requires native or fluent Turkish and good English, with a preference for candidates with prior customer support experience. A fully paid relocation package and training are provided.

Qualifications

• Native or fluent Turkish is mandatory.
• Proficient English for international communication.
• Experience in Customer Support Services is preferred.
• Willingness to relocate to Sofia, Bulgaria for on-site work.
• Excellent problem-solving skills and a customer-centric mindset.

Responsabilités

• Deliver premium support to customers via phone, email, and live chat.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction.
• Maintain knowledge of products and services to provide accurate information.
• Collaborate with international teams to optimize communication and service quality.
• Handle sensitive customer data with confidentiality and compliance.
• Participate in ongoing training to improve communication and product expertise.

Connaissances

Turkish language

English language

Customer Support

Description du poste

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent to join our client’s team in Sofia. You will handle premium customer inquiries via phone, email, and live chat, delivering accurate information and maintaining high satisfaction levels.

The role requires native or fluent Turkish and good English, with a preference for candidates with prior customer support experience. A fully paid relocation package and training are provided.