Turkish Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 31 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

Professional development

Résumé du poste

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent to join our client’s team in Sofia. You will handle premium customer inquiries via phone, email, and live chat, delivering accurate information and maintaining high satisfaction levels.

The role requires native or fluent Turkish and good English, with a preference for candidates with prior customer support experience. A fully paid relocation package and training are provided.

Qualifications

• Native or fluent Turkish is mandatory.
• Proficient English for international communication.
• Experience in Customer Support Services is preferred.
• Willingness to relocate to Sofia, Bulgaria for on-site work.
• Excellent problem-solving skills and a customer-centric mindset.

Responsabilités

• Deliver premium support to customers via phone, email, and live chat.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction.
• Maintain knowledge of products and services to provide accurate information.
• Collaborate with international teams to optimize communication and service quality.
• Handle sensitive customer data with confidentiality and compliance.
• Participate in ongoing training to improve communication and product expertise.

Connaissances

Turkish language

English language

Customer Support

Description du poste

Turkish Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier global talent with industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing high-caliber professionals in rewarding roles, such as our current search for the Turkish Speaking Customer Support Agent position in Bulgaria.

Job Overview

We are currently looking for a talented individual to join our client’s prestigious team as a Turkish Speaking Customer Support Agent based in Sofia. This is an exceptional opportunity for those seeking one of the most sought-after Turkish-speaking jobs, combining professional growth within the Customer Support Services industry with a world-class relocation experience.

Key Responsibilities

• Deliver premium support to customers via phone, email, and live chat within the Customer Support Services sector.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction ratings.
• Maintain comprehensive knowledge of products and services to provide accurate and professional information.
• Collaborate with international teams to optimize communication strategies and service quality.
• Handle sensitive customer data with strict adherence to confidentiality and compliance protocols.
• Proactively contribute to the positive team environment of this Turkish Speaking Customer Support Agent position in Bulgaria.
• Participate in ongoing training sessions to enhance communication skills and product expertise.
• Native or fluent Turkish (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our international offices.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent problem-solving skills and a customer-centric mindset.
• A strong desire to thrive in one of the leading Turkish-speaking jobs in Europe.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Bulgaria.
• Monthly Performance Bonus linked to service quality.
• Professional development within the global Customer Support Services industry.
• And Much More

Life in Bulgaria

Sofia is rapidly becoming a vibrant hub for international professionals looking for the best jobs in Bulgaria. With a unique blend of historical architecture, a thriving cafe culture, and a moderate climate, living in Bulgaria offers an unmatched quality of life. The city provides a perfect balance for those seeking career advancement and personal adventure.

Beyond the workplace, Bulgaria is known for its warm hospitality and rich culinary traditions. Our comprehensive relocation package is designed to make your move to Bulgaria seamless, allowing you to settle in quickly and enjoy all that this beautiful country has to offer. Join our community of expatriates and start your new chapter in one of the most exciting Turkish-speaking jobs in the region.

Sincerely,
The Recruitment Team at Mercier Consultancy Group