Turkish-Speaking Gaming Support Specialist (Back Office)

Mercier Consultancy Group; France; Sur place; EUR 11 000 - 20 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

Fully paid training

Private health insurance

Fully paid relocation package

Performance bonus

Career development

Résumé du poste

Mercier Consultancy Group is scouting for a Turkish-speaking Back Office Gaming Support Specialist to join a growing client team in Bulgaria. You will handle back-office requests, resolve Turkish-language inquiries, and ensure platform compliance while collaborating with international teams.

Key qualifications include native/fluent Turkish, strong English, and meticulous record-keeping in CRM. A relocation package and performance bonuses accompany a competitive monthly salary.

Qualifications

• Native or fluent Turkish (spoken and written).
• Proficient English for a multicultural environment.
• Strong attention to detail and accuracy in back-office tasks.
• Willingness to relocate to Bulgaria and work visa eligibility.

Responsabilités

• Manage and process back-office support requests for a gaming platform.
• Provide high-quality Turkish-language responses for user queries.
• Monitor platform activity to ensure compliance and prevent fraud.
• Collaborate with international teams to optimize Turkish-speaking workflows.
• Maintain records of account updates and support tickets in CRM.
• Identify trends from player feedback to improve user experience.
• Participate in ongoing training on gaming and digital entertainment trends.
• Support KPIs and contribute to monthly performance bonuses.

Connaissances

Turkish language

English language

Attention to detail

KPI driven

CRM system

Outils

CRM system

Description du poste

Mercier Consultancy Group is scouting for a Turkish-speaking Back Office Gaming Support Specialist to join a growing client team in Bulgaria. You will handle back-office requests, resolve Turkish-language inquiries, and ensure platform compliance while collaborating with international teams.

Key qualifications include native/fluent Turkish, strong English, and meticulous record-keeping in CRM. A relocation package and performance bonuses accompany a competitive monthly salary.