Albanian Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Relocation package

Health insurance

Training program

Monthly bonus

Career growth

Multicultural environment

Résumé du poste

Mercier Consultancy Group seeks an Albanian Speaking Support Specialist to join our international customer support team. You will handle inquiries via phone, email, and live chat, resolve issues, and log interactions in our CRM. A fully paid relocation package to Bulgaria is provided along with training and health insurance.

Native Albanian is mandatory and English proficiency is required. An EU passport is also necessary to facilitate the move.

Qualifications

• Native or fluent Albanian (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within an international team.

Responsabilités

• Deliver exceptional customer service via phone, email, and live chat to Albanian-speaking clients.
• Resolve complex inquiries and technical issues efficiently within the customer support environment.
• Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
• Document all interactions meticulously within the CRM system for quality service tracking.
• Collaborate with internal teams to elevate complex cases and improve support processes.
• Adhere to KPIs to ensure service excellence and achieve monthly targets.
• Act as a brand ambassador, representing clients with professionalism and cultural sensitivity.
• Support ongoing knowledge sharing and contribute to process improvements.

Connaissances

Albanian

English

Description du poste

Albanian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities for professionals seeking high-impact roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a highly motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to excel in the Customer Support Services sector while enjoying a seamless international career move facilitated by our comprehensive relocation support.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and live chat to our Albanian-speaking client base.
• Resolve complex inquiries and technical issues efficiently within the fast-paced Customer Support Services environment.
• Maintain high levels of customer satisfaction by providing accurate information and personalized solutions.
• Document all interactions meticulously within our CRM system to ensure high-quality service tracking.
• Collaborate with internal teams to elevate complex cases and improve overall support processes.
• Adhere to industry-standard KPIs to ensure service excellence and meet monthly performance targets.
• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.
• Native or fluent Albanian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Valid EU passport (mandatory) to facilitate your move to Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to thrive in a target-driven environment.
• Commitment to excellence and a passion for delivering premium service to customers.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to Bulgaria effortless.
• Monthly Performance Bonus linked to your outstanding contribution to the team.
• A vibrant, multicultural working environment with significant opportunities for career growth.
• And Much More…

Life in Bulgaria

Choosing to take one of our Albanian-speaking jobs means discovering the rich culture and vibrant lifestyle that Bulgaria has to offer. Bulgaria is known for its beautiful mountainous landscapes, welcoming local culture, and a surprisingly mild climate that makes it a fantastic destination for expatriates. When you accept an Albanian Speaking Support Specialist position in Bulgaria, you are choosing a country that perfectly blends ancient history with a modern, buzzing social scene.

Relocating to Bulgaria is a life-changing experience; the cost of living is highly attractive, and the quality of life remains exceptionally high. From the bustling streets of Sofia to the serene nature surrounding the city, Bulgaria provides a balanced work-life environment that many of our candidates find truly rewarding. Join the many professionals finding career success in one of the most exciting emerging markets in Europe by choosing to pursue jobs in Bulgaria today.