Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

Fully Paid Professional Training

Comprehensive Health Insurance

Competitive Salary

Monthly Performance Bonus

Résumé du poste

Mercier Consultancy Group is seeking a dedicated Spanish Speaking Support Specialist to join the Sofia team, Bulgaria, on-site. The role requires native or fluent Spanish, strong English, and prior experience in customer support.

A fully paid relocation and comprehensive training are provided to ensure a smooth transition for relocating professionals. You will deliver omnichannel support to Spanish-speaking customers, collaborate with international teams, and maintain detailed CRM records.

Qualifications

• Native or fluent Spanish (spoken and written) is mandatory.
• Strong proficiency in English to collaborate in a multinational workplace.
• Proven experience in Customer Support Services or a similar client-facing role.
• Excellent problem-solving skills with an empathetic, patient communication style.

Responsabilités

• Deliver exceptional omnichannel support to Spanish-speaking customers in a fast-paced environment.
• Resolve complex inquiries with professionalism, accuracy, and efficiency to ensure high customer satisfaction.
• Maintain detailed documentation of all support interactions in our CRM for seamless service continuity.
• Collaborate with international teams to refine processes and elevate support standards for our global client base.
• Act as a brand ambassador, ensuring communications align with premium quality.
• Stay updated on product knowledge and policy changes to provide precise information.
• Contribute to team goals by participating in feedback sessions and continuous improvement.

Connaissances

Spanish fluency

English proficiency

Customer support experience

Problem solving

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO advisory firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions for companies seeking excellence within the Customer Support Services sector across the continent.

Job Overview

We are currently searching for a dedicated professional to join our team in Sofia for a pivotal Spanish Speaking Support Specialist position in Bulgaria. This role is ideal for a communicative expert eager to excel in a high-growth environment while enjoying the vibrant culture found in the top Spanish-speaking jobs available today.

Key Responsibilities

• Deliver exceptional omnichannel support to Spanish-speaking customers within a fast-paced Customer Support Services environment.

• Resolve complex client inquiries with professionalism, accuracy, and efficiency to ensure high customer satisfaction ratings.

• Maintain detailed documentation of all support interactions within our internal CRM system to ensure seamless service continuity.

• Collaborate with international teams to refine internal processes and elevate the standard of support provided to our global client base.

• Act as a brand ambassador, ensuring all communications align with our premium quality benchmarks.

• Stay updated on product knowledge and policy changes to provide precise and helpful information to our user community.

• Contribute to team goals by actively participating in feedback sessions and continuous improvement initiatives.

• Native or fluent Spanish (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Strong proficiency in English to collaborate within our multinational workplace.

• Proven experience in Customer Support Services or a similar client-facing professional role.

• Excellent problem-solving skills with an empathetic and patient communication style.

• Ability to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria.
  What We Offer

• Competitive Monthly Salary package tailored to the industry standard.

• Fully Paid Professional Training to ensure your success in the role.

• Comprehensive Health Insurance coverage.

• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.

• Attractive Monthly Performance Bonus based on your individual achievements.

• Exceptional career growth opportunities within one of the best jobs in Bulgaria.

• And Much More…
  Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it an excellent destination for expatriates. With a pleasant climate, affordable cost of living, and a thriving social scene, those who pursue jobs in Bulgaria often find an unparalleled work-life balance in the heart of the Balkans.

The relocation process to Bulgaria is supported by our dedicated team, ensuring you can quickly enjoy the local cuisine, vibrant nightlife, and the stunning natural beauty that defines the region. Joining the ranks of professionals in Bulgaria provides a fantastic opportunity to broaden your horizons while enjoying a high quality of life and community.