Travel customer representative

Effortless travel solutions ETS; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel services company is seeking a Travel Customer Representative to support clients from booking to return, ensuring exceptional service throughout their travel journey. The ideal candidate will have strong communication skills and customer service experience, ideally within the travel industry. This role offers 100% remote work with flexible scheduling and opportunities for growth, making it perfect for those passionate about travel and helping others create unforgettable experiences.

Prestations

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Qualifications

• Proven customer service background, ideally in travel or hospitality.
• Ability to manage inquiries efficiently across multiple platforms.
• Attention to detail in booking and client interactions.

Responsabilités

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide information about destinations, travel documents, and policies.
• Follow up with clients to confirm details and satisfaction.
• Address concerns or complaints with empathy.

Connaissances

Excellent verbal communication skills

Excellent written communication skills

Strong customer service experience

Organizational skills

Proactive attitude

Technology comfort

Passion for travel

Description du poste

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!