Technical Support Specialist

EURO LONDON; Cholet; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading HR technology firm is seeking a fluent Dutch speaking Client Technical Support Specialist to join their dynamic international support team in Cholet, France. This role involves providing technical support to clients, troubleshooting issues, and analyzing requests to deliver effective solutions. Candidates should have prior experience in software-focused technical support and a higher education in an IT discipline. The firm offers a structured onboarding program, hybrid work benefits, and opportunities for career development in an inclusive environment.

Prestations

Hybrid work benefits

Structured onboarding program

New workplace facilities

Career development opportunities

Qualifications

• Experience in software-focused technical support in a Dutch-speaking environment.
• Strong interest in providing B2B customer support.
• Curiosity for learning and collaboration within a team.

Responsabilités

• Provide technical support to clients using the software.
• Support distributors and clients in Dutch-speaking markets.
• Analyze requests and decide on solutions.

Connaissances

Technical support experience

Customer support commitment

Analytical skills

Strong listening skills

Formation

Higher education in IT/Technical discipline

Description du poste

Are you looking for a new challenge in France in Technical Support for 2026 ?

Keen to use your Dutch language skills to make a real difference to our client’s customers, ranging from SMEs to large international groups ?

Interested in a career in the dynamic city of Nantes or in the historic and industrial town of Cholet, in the Pays de La Loire region ?

If the answer to these questions is yes, why not read on ?

Euro London’s client, a French and international leader in HR, payroll, time management and building access control and management is currently looking for a fluent Dutch speaking Client Technical Support Specialist to be based in their offices in either Nantes or Cholet.

With 20,000 clients worldwide and 5 million users daily of their technology our client is a renowned and fast-growing company with over 500 colleagues and part of a historic French group that is a by-word for a welcoming and successful family-owned business for over 160 years. As the company’s client base expands, they’re looking to expand their multilingual and international client support team in either of the above locations to support this European and international growth.

Responsibilities

• Providing technical support to clients using our client’s software, carrying out troubleshooting of incidents escalated from your colleagues on the helpdesk team.
• You’ll support our client’s distributors and end clients in the Dutch speaking markets ( The Netherlands and Belgium).
• You’ll analyse requests and decide on the best course of action to provide the most appropriate solutions to the client.

Skills and experience required

• At least one previous experience in software-focused technical support in a Dutch speaking working environment or country.
• A higher education qualification in an IT / Technical discipline.
• A strong interest in providing customer support ( B2B) and commitment to resolving their problems.
• A curiosity for learning and collaboration within a small specialist team of software experts ( you’ll receive full product training on joining) as well as for finding solutions using strong analytical skills.
• You’re able to work independently when required and you’re a strong listener, these are all vital attributes in the position !

About our client, what’s in it for me ?

• You’ll join a dynamic international support team supporting the Dutch, English, German and Spanish speaking markets. There’s an excellent company culture of inclusion and collaboration between different teams.
• A structured onboarding programme from day 1.
• Hybrid work benefits (1-2 days a week depending on your distance from the office)
• Brand new workplace and buildings with sports facilities on a green ‘campus’ in Cholet where employee well-being has been invested in and where career development prospects can lead into a number of different areas ( more technical posts, sales, client and internal training etc…) Alerternatively, if you wish to work in Nantes our client’s offices are based in a central location co-working space.
• Please note : A driver's licence and vehicle is required due to training at our client's Cholet HQ for several weeks after joining. You'll receive full practical and theoretical as well as e-learning training on our client's software solutions , followed by a mentoring and shadowing programme.

If this sounds like the kind of challenge you’re looking to find out more about to continue your career in 2026 why not apply today ?