Strategic SaaS CSM | Growth & Retention

Semji; Lyon; Hybride; EUR 40 000 - 45 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Quality coffee and beer tap

Green mobility allowance

Remote work after onboarding

Résumé du poste

Semji is seeking a Customer Success Manager to build lasting relationships with clients and drive adoption of our AI-powered SaaS platform. You will lead onboarding, monitor usage, and collaborate with an Account Manager to deliver measurable results.

Based in Lyon, you will be the cornerstone of client success, ensuring retention and growth across a portfolio of mid-market to enterprise accounts.

Qualifications

• 2 to 4 years of experience as a Customer Success Manager in a SaaS environment.
• Strong understanding of product adoption, client retention, and growth strategies.
• You know how to create trust and drive measurable results.
• Structured, data-driven, and action-oriented.
• Fluent in English (C2 level).

Responsabilités

• Lead efficient and strategic onboarding processes: planning, training, and coaching.
• Monitor account performance, activate key levers, and provide ongoing support.
• Build strong, proactive relationships with clients: regular check-ins, usage reviews, tailored workshops…
• Identify churn risks and upsell/cross-sell opportunities in tandem with the Account Manager.
• Be the voice of your clients to our Product team — client feedback fuels our innovation.

Connaissances

CSM SaaS experience

Product adoption

Trust & results

Data-driven

English proficiency

Description du poste

Semji is seeking a Customer Success Manager to build lasting relationships with clients and drive adoption of our AI-powered SaaS platform. You will lead onboarding, monitor usage, and collaborate with an Account Manager to deliver measurable results.

Based in Lyon, you will be the cornerstone of client success, ensuring retention and growth across a portfolio of mid-market to enterprise accounts.