Customer Success Manager

Semji; Lyon; Hybride; EUR 40 000 - 45 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Quality coffee and beer tap

Green mobility allowance

Remote work after onboarding

Résumé du poste

Semji is seeking a Customer Success Manager to build lasting relationships with clients and drive adoption of our AI-powered SaaS platform. You will lead onboarding, monitor usage, and collaborate with an Account Manager to deliver measurable results.

Based in Lyon, you will be the cornerstone of client success, ensuring retention and growth across a portfolio of mid-market to enterprise accounts.

Qualifications

• 2 to 4 years of experience as a Customer Success Manager in a SaaS environment.
• Strong understanding of product adoption, client retention, and growth strategies.
• You know how to create trust and drive measurable results.
• Structured, data-driven, and action-oriented.
• Fluent in English (C2 level).

Responsabilités

• Lead efficient and strategic onboarding processes: planning, training, and coaching.
• Monitor account performance, activate key levers, and provide ongoing support.
• Build strong, proactive relationships with clients: regular check-ins, usage reviews, tailored workshops…
• Identify churn risks and upsell/cross-sell opportunities in tandem with the Account Manager.
• Be the voice of your clients to our Product team — client feedback fuels our innovation.

Connaissances

CSM SaaS experience

Product adoption

Trust & results

Data-driven

English proficiency

Description du poste

Want to join a fast-growing tech scale-up where your work has a direct impact on client performance? At Semji, we don’t just do SEO — we drive results through a cutting-edge SaaS platform powered by a unique combination of generative AI, smart automation, and proprietary technologies designed to accelerate brand growth.

Our clients? Canal+, Orange, L’Oréal, Groupe Seb, Qonto, Macif, Free, Les Furets, Leroy Merlin… with game‑changing outcomes: up to 10x more traffic in just one year in highly competitive industries.

Why Join Us?

• A true culture of innovation focused on client performance

• An AI-powered platform, built 100% in-house — no fluff

• A premium positioning on the market with top‑tier clients (Qonto, Groupe Seb, L’Oréal, Macif, Leroy Merlin…)

• Regular team‑building events and one company‑wide seminar per year

• One extra week of paid vacation to support a real work/life balance

• €500/year green mobility allowance via Swile

• Flexibility: 2 days/week remote work after onboarding

• Meal vouchers, premium health insurance, quality coffee, and even a beer tap

Your Mission

In the context of rapid growth, we’re looking for a Customer Success Manager to build long‑term relationships with our clients.

Your role: ensure a smooth and strategic adoption of the Semji platform, monitor product usage to deliver measurable results, and lay the foundation for strong, lasting partnerships — in close collaboration with an Account Manager.

You’ll be the cornerstone of client success at Semji.

Key Responsibilities

Your goal: maximize retention, product usage, and client performance across a portfolio of ~60 mid‑market to enterprise accounts.

Here’s what you’ll be doing:

• Lead efficient and strategic onboarding processes: planning, training, and coaching

• Monitor account performance, activate key levers, and provide ongoing support

• Build strong, proactive relationships with clients: regular check‑ins, usage reviews, tailored workshops…

• Identify churn risks and upsell/cross‑sell opportunities in tandem with the Account Manager

• Be the voice of your clients to our Product team — client feedback fuels our innovation

• 2 to 4 years of experience as a Customer Success Manager in a SaaS environment
• Strong understanding of product adoption, client retention, and growth strategies
• You know how to create trust and drive measurable results
• Structured, data‑driven, and action‑oriented
• Fluent in English (C2 level)

Practical Info

Location: Lyon 9th (Metro D – Gare de Vaise)

Salary: €40–45K gross/year fixed + ~€7K in bonus

Remote policy: 2 days/week after onboarding

Contract type: Full‑time, permanent (CDI)