Strategic SaaS Account Manager | Growth & Retention

Approach People Recruitment; Paris; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

Approach People Recruitment's client is seeking an Account Manager to drive customer success in a fast-growing SaaS environment. You will manage a portfolio of software clients, nurture relationships, and identify opportunities to expand revenue through upsell and cross-sell.

You will collaborate with sales, product, and support teams, analyze usage data to inform strategic recommendations, and conduct regular business reviews to align goals with performance.

Qualifications

• 3+ years of account management experience in SaaS/tech.
• Strong relationship and communication skills.
• Experience driving customer retention and revenue growth.
• Ability to analyze data and provide strategic recommendations.
• Proactive, results-driven, customer-centric mindset.

Responsabilités

• Manage and develop a portfolio of SaaS clients, ensuring long-term satisfaction and retention.
• Identify upselling and cross-selling opportunities to drive revenue expansion.
• Serve as the main point of contact for customer inquiries and provide proactive support.
• Collaborate with sales, product, and support teams to optimize customer experience.
• Analyze customer usage data and feedback to drive engagement and product adoption.
• Assist in contract negotiations and renewals to maximize customer lifetime value.
• Conduct regular business reviews with clients to align on goals and performance.
• Stay updated on industry trends and market developments to provide strategic insights.

Connaissances

Account management

Relationship management

Communication

Data analysis

Customer-centric mindset

Description du poste

Approach People Recruitment's client is seeking an Account Manager to drive customer success in a fast-growing SaaS environment. You will manage a portfolio of software clients, nurture relationships, and identify opportunities to expand revenue through upsell and cross-sell.

You will collaborate with sales, product, and support teams, analyze usage data to inform strategic recommendations, and conduct regular business reviews to align goals with performance.