Strategic SaaS Account Manager — Growth & NRR Leader

Aircall.io, Inc.; Paris; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Hybrid work model (Paris)

Office in Paris 3 days/week

Descripción de la vacante

Aircall is seeking an Account Manager to own the post-sale lifecycle across a portfolio in a hybrid Paris role. You will drive net revenue retention by renewing, expanding, and strengthening customer relationships, while identifying new value opportunities and collaborating with cross-functional teams to accelerate adoption and growth.

You will partner with Customer Engineering, Product, and Support to ensure customers realize value and hit adoption milestones, all while negotiating renewals and

Formación

• Fluency in French and English required.
• Experience in SaaS account management or renewal management with revenue targets.
• Strong consultative sales, prospecting, and negotiation skills.

Responsabilidades

• Own NRR: manage post-sale lifecycle including renewals, expansions and churn mitigation.
• Drive growth by identifying opportunities within your portfolio and upsell add-ons.
• Develop stakeholder maps and build multi-layer relationships from end-users to senior decision-makers.
• Negotiate renewals and upsell opportunities to balance commercial results with customer success.
• Maintain an accurate pipeline and forecast for renewals and expansions.

Conocimientos

French

English

SaaS account management

Renewals & negotiation

Relationship building

Descripción del empleo

Aircall is seeking an Account Manager to own the post-sale lifecycle across a portfolio in a hybrid Paris role. You will drive net revenue retention by renewing, expanding, and strengthening customer relationships, while identifying new value opportunities and collaborating with cross-functional teams to accelerate adoption and growth.

You will partner with Customer Engineering, Product, and Support to ensure customers realize value and hit adoption milestones, all while negotiating renewals and