SaaS Account Manager: Growth & Renewals

Primo; Paris; On-site; EUR 50,000 - 70,000; Full time

Job summary

Primo is seeking an Account Manager to own a portfolio of about 250 SMB accounts (70% France, 30% international). This quota-carrying role focuses on preventing churn, expanding across modules, and renewing on longer terms.

You’ll work with Care, Product, and Ops to maintain healthy relationships and drive revenue through multi-threaded engagements. Ideal candidates have 2–4 years in SaaS or B2B account management, strong commercial instinct, and solid English for complex discussions.

Qualifications

• 2 to 4 years in SaaS or B2B Account Management with portfolio owned end-to-end.
• Strong commercial instinct; able to lead renewals and defend price.
• Good English for complex discussions; bilingualism not required.
• Data-driven approach to usage, account health, and forecast.

Responsibilities

• Renewals: anticipate deadlines and negotiate terms.
• At-risk accounts: spot signals early and drive remediation with CS, Care and Product.
• Build multi-threaded relationships with technical leadership, finance and ops.
• Pipeline hygiene: keep forecast and next steps up-to-date in HubSpot.
• Partner with Care: connect customer experience to what we sell.

Skills

SaaS account management

Client relationships

Forecasting

Data-driven decisions

English proficiency

Job description

Primo is seeking an Account Manager to own a portfolio of about 250 SMB accounts (70% France, 30% international). This quota-carrying role focuses on preventing churn, expanding across modules, and renewing on longer terms.

You’ll work with Care, Product, and Ops to maintain healthy relationships and drive revenue through multi-threaded engagements. Ideal candidates have 2–4 years in SaaS or B2B account management, strong commercial instinct, and solid English for complex discussions.