Strategic Partner Success Manager

Swan; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Holiday entitlement: 25 days + RTT

Meal vouchers

Mobility package

Health insurance (mutuelle)

Well-being support (Moka Care)

Hybrid remote policy: 2 days work from

Annual offsite gathering

Job summary

Swan is seeking a Strategic Customer Success Manager (Partner Success Manager) in Paris. You will own partner onboarding, drive go‑live and adoption, and manage operational excellence across a portfolio of key clients.

You will coordinate with Support, Compliance, and KYC to resolve issues, deliver ongoing training, and ensure high partner satisfaction. You will leverage data and dashboards to prioritize actions, build trust, and drive revenue growth with embedded banking partners.

Qualifications

• 2–5 years in Partner Success, Account Management, or ops-facing roles in startups/scale-ups.
• Fluent in French and English; another European language is a plus.
• End-to-end ownership: drive issues to resolution and follow through.
• Data-driven mindset with use of metrics and dashboards.
• Interest in fintech, embedded banking, or financial infrastructure.
• Empathetic, proactive, and highly collaborative.

Responsibilities

• Own a portfolio of key partners; be their dedicated contact for project management, processes, operational issues, KPI reviews.
• Run regular calls/meetings to tackle items and align on priorities.
• Provide timely, helpful responses; understand situations and close the loop.
• Run structured portfolio reviews; identify bottlenecks and validate improvement roadmaps.
• Escalate operational issues; coordinate with Support, Compliance, and KYC for fast resolution.
• Identify recurring pain points and push for systemic fixes.
• Report portfolio health to leadership with trends and actions.
• Lead partner onboarding; ensure smooth go-live and fast autonomy.
• Design and deliver training for partner teams: support workflows, KYC processes, escalation paths.
• Collaborate with Documentation, Support, and KYC to keep partner resources sharp.
• Certify partner teams on Swan processes and run refresher sessions.
• This role combines operation excellence with a commercial mindset.

Skills

Partner Success Manager

Account Manager

Project management

Fluent French & English

Job description

Swan is seeking a Strategic Customer Success Manager (Partner Success Manager) in Paris. You will own partner onboarding, drive go‑live and adoption, and manage operational excellence across a portfolio of key clients.

You will coordinate with Support, Compliance, and KYC to resolve issues, deliver ongoing training, and ensure high partner satisfaction. You will leverage data and dashboards to prioritize actions, build trust, and drive revenue growth with embedded banking partners.