Strategic Accounts CSM — Data Center Growth & Success

Data4 Group; France; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Data4 Group is seeking a Customer Success Manager to ensure customer satisfaction, retention, and growth across the lifecycle within our data centers. The CSM is the primary client contact during the Operations/Run phase after contract signing and scope delivery.

Based in Marcoussis (91) with a hybrid arrangement (4 days on site, 1 day at home), you will coordinate onboarding, account development, and service improvements in collaboration with Sales and Pre-Sales.

Qualifications

• Proven experience in customer relationship management within data centers.
• Experience managing Key Accounts and client portfolios.
• Strong listening and needs analysis skills; ability to simplify technical topics for varied audiences.

Responsabilités

• Lead client onboarding: kickoff meetings, portal access, and training on key procedures.
• Manage customer communications, incidents, audits, and escalation chains.
• Prepare and lead customer meetings, steering committees, and follow-ups; draft minutes.

Connaissances

Customer relationship management

Key account management

Needs analysis

Project management

ITSM tools

CRM tools

Microsoft Office

Outils

ITSM tools

CRM tools

Microsoft Office

Description du poste

Data4 Group is seeking a Customer Success Manager to ensure customer satisfaction, retention, and growth across the lifecycle within our data centers. The CSM is the primary client contact during the Operations/Run phase after contract signing and scope delivery.

Based in Marcoussis (91) with a hybrid arrangement (4 days on site, 1 day at home), you will coordinate onboarding, account development, and service improvements in collaboration with Sales and Pre-Sales.