Strategic Enterprise Customer Success Manager
Datadog
Une candidature sur mesure pour ce poste — un CV et une lettre de motivation personnalisés qui correspondent à l’offre.
Avantages offerts par ce poste
Résumé du poste
Datadog is seeking an Enterprise Customer Success Manager in Paris to partner with Enterprise Account Executives and onboard strategic customers. You will drive adoption, build loyalty, and align technical and business goals with Datadog's platform.
You’ll manage a portfolio of Fortune 1000–level accounts, travel for onsite meetings, and communicate effectively with CTOs, VPs, and DevOps teams. This role emphasizes relationship management and growth opportunities within a hybrid workplace.
Qualifications
- 3+ years in a Customer Success or Account Management role.
- Experience with large enterprise accounts and global brands.
- Fluent in written and spoken French and English.
Responsabilités
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard and drive adoption.
- Proactively build relationships to achieve loyalty and advocacy.
- Collaborate cross-functionally with sales, support, product, finance, and legal.
- Own and project manage onboarding for new customers.
- Act as trusted advisor and map plans to business goals.
- Monitor usage trends to identify renewal risk and growth opportunities.
Connaissances
Description du poste
Datadog is seeking an Enterprise Customer Success Manager in Paris to partner with Enterprise Account Executives and onboard strategic customers. You will drive adoption, build loyalty, and align technical and business goals with Datadog's platform.
You’ll manage a portfolio of Fortune 1000–level accounts, travel for onsite meetings, and communicate effectively with CTOs, VPs, and DevOps teams. This role emphasizes relationship management and growth opportunities within a hybrid workplace.
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