Enterprise Customer Success Manager (French Speaking)

Datadog, Inc.; Paris; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

RSUs (stock)

Employee Stock Purchase Plan (ESPP)

Global benefits

Mentor and buddy program

Job summary

Datadog seeks an Enterprise Customer Success Manager to proactively drive product attachment and strengthen relationships with our largest customers. You will advocate for customers internally and focus on a positive experience, while seeking growth opportunities.

Hybrid work culture supports work-life harmony and flexibility. You will partner with Enterprise teams to onboard, train, and drive adoption, build trusted advisor relationships, monitor usage trends for renewal risks, and align

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience working with Fortune 1000 companies and global brands.
• Able to travel for customer onsite visits and events.

Responsibilities

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
• Proactively build relationships to achieve loyalty and advocacy within organizations.
• Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, legal).
• Own and project manage the onboarding process for new customers.
• Be a trusted advisor to meet business goals and plan accordingly.
• Monitor usage trends to uncover renewal risks and identify growth opportunities.

Skills

Strong communication

Attention to detail

Bilingual French/English

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken French and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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