Enterprise Customer Success Manager (7-month fixed-term contract)

Akeneo; Paris; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

€500 home office budget

Hybrid work setup with 3-4 days remote

Swile meal vouchers €9,5

Job summary

Akeneo is seeking an Enterprise Customer Success Manager to lead a portfolio of strategic accounts, guiding them from implementation to renewal and ensuring measurable ROI. You will collaborate with Forward Deployed Engineers and Solution Integrators to maximize value and drive adoption of our AI-powered Product Data Platform.

You will manage risk, pursue expansion opportunities, and build strong relationships with C-level and IT stakeholders across accounts, traveling to visit customers onsite

Qualifications

• Fluent in French and English.
• Background in customer success or project management in SaaS.
• Experience developing and executing customer success plans including implementation, risk management, health monitoring, adoption and digital transformation.
• Experience building relationships with customer contacts up to the C-level.
• Strong track record managing high-value accounts, driving retention and growth.

Responsibilities

• Adoption & Value Realization: guide customers from contract signing through journey to define, measure and achieve business outcomes using Akeneo solutions.
• Retention: proactively identify customer risk, devise mitigation strategies and ensure account health.
• Expansion: identify and drive upsell/cross-sell opportunities across portfolio accounts.
• Engagement & Advocacy: build trusted relationships with client contacts and executives; deliver business reviews and reference stories.

Skills

Customer success

Project management

SaaS experience

Product data management knowledge

French language

English language

Job description

Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Job description

The Enterprise Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As an Enterprise Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo’s customer-first objective. You will guide customers from implementation to renewal. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.

Responsibilities

• Adoption & Value Realization: Guide customers from contract signing and throughout their journey to define, measure, and achieve business outcomes using Akeneo's solutions. Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment. Drive software and AI integration adoption, deliver prescriptive success plans, lead customer workshops, and share industry expertise to maximize solution value.

• Retention (Risk Management): Proactively identify signs of customer risk, devise mitigation strategies, and execute action plans to ensure account health and maintain long-term retention goals.

• Expansion: Understand customer goals and ecosystems to identify, master, and drive new upsell and cross-sell growth opportunities across portfolio accounts.

• Engagement & Advocacy: Build strong, trusted relationships with key client contacts and C-level executives across business and IT, as well as the partner ecosystem. Deliver insightful business reviews and turn customers into brand advocates through reference calls, public speaking, and joint success stories.

What we look for

• You speak French and English fluently.

• You have a solid background in customer success or project management within the SaaS industry preferably in product data management.

• You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation.

• You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level.

• You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets.

Please note this role will require traveling to visit our customers onsite

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

1. 30-minute screening call with a member of our Talent Acquisition team.

2. 60-minute interview with the Hiring Manager.

3. 30-minute Behavioural/Technical interview.

Life at Akeneo

Work Environment

• - Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and enjoy 34 days of annual leave and RTTs. Option to Work from Anywhere for up to 30 days per year.
• - Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
• - Meal vouchers: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.

Inclusivity

• - Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
• - Daycare: Providing access to a network of high-quality crèches, ensuring your little ones are cared for with a guaranteed number of cribs available.
• - Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company.

Growth & Development

• - Professional Development: Access a €1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a \"Women in Leadership Programme.\"
• - Comprehensive Onboarding: Start on the right foot with a structured company onboarding program.

Wellbeing

• - Health & Insurance: Receive comprehensive private medical insurance for you and eligible dependents designed to cover between 91% and 94% of your health expenses, with various options to suit your needs.
• - Financial Security: Protect your loved ones with life insurance covering up to 5 years of your salary, and safeguard your own financial stability with comprehensive income protection.
• - Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.