Senior SaaS Delivery Lead — Customer Projects (Hybrid)

Akeneo; Île-de-France; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Hybrid setup 3-4 days from home

34 days annual leave & RTTs

Home Office budget €500

Public transport discount €45/month or

Sustainable Transportation Allowance

Meal vouchers Swile

Parental Leave: 16 weeks maternity

Onboarding & development budget €1,000

Résumé du poste

Akeneo, the product experience leader, seeks a Senior Customer Project Manager to lead complex customer engagements in a Center of Excellence. You will govern end-to-end programs, drive cross-functional alignment, and proactively mitigate risks to ensure on-time, on-scope delivery.

With 8+ years in SaaS or enterprise software, you will collaborate with engineering teams, shape reusable assets, and contribute to the product roadmap while maintaining strong customer satisfaction and clear

Qualifications

• 8+ years of experience in customer project management or delivery roles within SaaS or enterprise software.
• Strong understanding of modern SaaS platforms, integrations, APIs, and data-driven systems.
• Proven experience scoping and managing complex, multi-stakeholder end-to-end customer implementations.
• Experience working with forward-deployed engineering and technical teams, building reusable assets and contributing to product roadmap.
• Customer-centric mindset with proactive, solution-oriented approach.
• Excellent communication skills.
• Fluent in French and English.

Responsabilités

• Own end-to-end governance for strategic customer projects by establishing plans and success criteria.
• Drive cross-functional alignment between stakeholders and internal teams.
• Identify risks early and mitigate them.
• Implement mitigation strategies to prevent escalations.
• Document best practices and contribute to knowledge base for standardisation.
• Support refinement of estimation, scoping, and transition processes from pre-sales to delivery.
• Ensure reduced time-to-value and time-to-go-live across COE accounts.
• Maintain high levels of customer satisfaction throughout the lifecycle.
• Own reusable add-ons roadmap and related product improvements.

Connaissances

Customer project management

Program management

Delivery leadership

SaaS knowledge

Enterprise software

Multistakeholder coordination

Communication skills

French and English fluency

Outils

APIs

Data-driven systems

Description du poste

Akeneo, the product experience leader, seeks a Senior Customer Project Manager to lead complex customer engagements in a Center of Excellence. You will govern end-to-end programs, drive cross-functional alignment, and proactively mitigate risks to ensure on-time, on-scope delivery.

With 8+ years in SaaS or enterprise software, you will collaborate with engineering teams, shape reusable assets, and contribute to the product roadmap while maintaining strong customer satisfaction and clear