Strategic Enterprise CS Lead — Growth & Retention (DE/FR)

Go1Eu; Paris; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Transport reimbursement

Home office setup budget

Unlimited access to Learning Hub

Professional development fund

PTO + Wellbeing days

Family planning & parental leave

Wellness initiatives

Résumé du poste

Go1Eu is seeking a driven Enterprise Customer Success Manager to enhance partnerships with strategic clients across Germany and France. The ideal candidate will oversee a $2M+ portfolio, ensuring maximum value from our platform while driving retention and growth.

Successful candidates will have 3-5 years in Customer Success, a proficiency in German and French, and a creativeness in problem-solving. This position includes a competitive incentive plan, flexible work approach, and professional development support.

Qualifications

• 3-5 years in Customer Success or Account Management, ideally in SaaS or EdTech.
• Proven success managing complex enterprise-level clients.
• Ability to engage confidently with senior decision-makers.

Responsabilités

• Build and cultivate relationships with enterprise customers.
• Lead Quarterly Business Reviews and executive discussions.
• Collaborate cross-functionally to ensure exceptional customer journey.

Connaissances

Customer Success Management

Account Management

Fluent in German

Fluent in French

Data-driven insights

Relationship building

Description du poste

Go1Eu is seeking a driven Enterprise Customer Success Manager to enhance partnerships with strategic clients across Germany and France. The ideal candidate will oversee a $2M+ portfolio, ensuring maximum value from our platform while driving retention and growth.

Successful candidates will have 3-5 years in Customer Success, a proficiency in German and French, and a creativeness in problem-solving. This position includes a competitive incentive plan, flexible work approach, and professional development support.