Enterprise Customer Success Manager

Go1Eu; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive incentive plan

Employee Stock Option Plan

Flexible approach to work

Transport reimbursement

Home office setup budget

Unlimited access to Learning Hub

Professional development fund

PTO + Wellbeing days

Family planning & parental leave

Wellness initiatives

Résumé du poste

Go1Eu is seeking a driven Enterprise Customer Success Manager to enhance partnerships with strategic clients across Germany and France. The ideal candidate will oversee a $2M+ portfolio, ensuring maximum value from our platform while driving retention and growth.

Successful candidates will have 3-5 years in Customer Success, a proficiency in German and French, and a creativeness in problem-solving. This position includes a competitive incentive plan, flexible work approach, and professional development support.

Qualifications

• 3-5 years in Customer Success or Account Management, ideally in SaaS or EdTech.
• Proven success managing complex enterprise-level clients.
• Ability to engage confidently with senior decision-makers.

Responsabilités

• Build and cultivate relationships with enterprise customers.
• Lead Quarterly Business Reviews and executive discussions.
• Collaborate cross-functionally to ensure exceptional customer journey.

Connaissances

Customer Success Management

Account Management

Fluent in German

Fluent in French

Data-driven insights

Relationship building

Description du poste

As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in Germany and France. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with mid‑market and enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion.

Why You’ll Love This Role

• Build and cultivate strong relationships with high‑value enterprise customers, earning trust and becoming a strategic partner.
• Lead Quarterly Business Reviews (QBRs) and executive‑level discussions, uncovering opportunities for growth and expansion.
• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.
• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.
• Partner cross‑functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.
• Monitor account health, identify risks early, and implement strategies to mitigate churn.
• Develop and execute long‑term account plans, ensuring sustainable growth and accurate forecasting.
• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit

• 3-5 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.
• Proven success managing complex, enterprise‑level clients with multi‑stakeholder relationships.
• Fluent in German and French (essential).
• Ability to engage confidently with senior decision‑makers, from managers to C‑suite executives.
• Skilled at using data to drive insights, account planning, and growth strategies.
• Resilience and creativity: comfortable with ambiguity, resourceful in problem‑solving, and proactive in driving outcomes.

Perks & Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Professional development fund
• PTO + Wellbeing days
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

While technical skills are important, it is just as important for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.