Strategic Customer Success Manager – Growth & Retention

WebHosting; Friauville; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Megaport is seeking a Customer Success Manager for France to own a portfolio of high-value customers. The role is quota‑carrying, with a focus on high-touch post‑sales engagement, driving customer success, upsell and cross-sell opportunities, managing renewals, and enhancing overall customer experience.

You will maintain and expand revenue by building strong relationships, introducing product developments, and showcasing Megaport’s value.

Responsibilities

• Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio.
• Build relationships across senior and executive stakeholders within customer organisations.
• Develop and maintain account plans capturing customer objectives, priorities, risks, stakeholders, and growth.
• Lead strategic customer engagements, including business reviews and success planning.
• Drive product adoption and awareness of Megaport’s services through proactive engagement.
• Proactively manage renewals, identify risk early, and maximise retention.
• Identify upsell, cross-sell, whitespace opportunities based on customer priorities.
• Track sentiment, health, risks, and pipeline in Salesforce to support planning.
• Represent the customer internally and coordinate commercial resolution of issues.

Job description

Megaport is seeking a Customer Success Manager for France to own a portfolio of high-value customers. The role is quota‑carrying, with a focus on high-touch post‑sales engagement, driving customer success, upsell and cross-sell opportunities, managing renewals, and enhancing overall customer experience.

You will maintain and expand revenue by building strong relationships, introducing product developments, and showcasing Megaport’s value.