Remote Customer Success Manager — Scaled Accounts & Growth

Matrix42

Paris

Hybrid

EUR 65,000 - 120,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

30 vacation days

Remote & Hybrid options

Growth opportunities & development

Social Day

Pick your perk

Job summary

Matrix42 is expanding its Customer Success organization in Europe and seeks a Customer Success Manager for Scaled Accounts in Paris. You will own a portfolio of 100–150 named customers, balancing personal engagement with scalable programs to drive renewals and growth.

Your actions will influence gross revenue retention and contribute to net revenue retention through expansion. You will coordinate with Sales, delivery, and partners, lead adoption initiatives, and run targeted business reviews and

Qualifications

3+ years in Customer Success, Account Management, or similar SaaS role.
Structured, proactive approach to multi-customer management and renewal timelines.
Commercial judgement with evidence of improving outcomes or growing accounts.
Ability to connect software adoption with business value for decision-makers.
Proficient with CRM data to prioritize activity, assess risk, and forecast.
Strong collaboration across Sales, partners and customer-facing teams.
Fluency in English and French.

Responsibilities

Own a portfolio of 100–150 named customers with personal engagement and scalable programs.
Manage renewals, adoption, and identify growth opportunities for licence expansion.
Coordinate onboarding with Sales, delivery, and partners; conduct reviews and webinars.
Maintain CRM records, improve renewal workflows, and develop repeatable playbooks.
Engage Sales on upsell/cross-sell while managing retention risks and escalations.