Regional Leader, Customer Success & Growth

Megaport; France; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Birthday Leave

Creative, fun, contemporary workspaces

Career growth opportunities

Legends and Kudos awards

Health and wellness program

Global intra-company transfers

Job summary

Megaport is seeking a Regional Manager for Customer Success in France to lead a team of Customer Success Managers, drive retention, expansion, and customer satisfaction across NAM & EMEA. You will align team efforts with company goals, implement strategic plans, and guide account strategies to foster long-term growth.

You will partner with Sales and cross-functional teams to ensure onboarding, renewals, and reviews are executed consistently while leveraging Salesforce and Power BI for customer

Qualifications

• 3–5+ years of experience in customer success, account management, or sales
• At least 2 years in a leadership or team lead capacity
• Experience managing a team in a fast-paced, tech-driven environment (cloud, SaaS, networking preferred)
• Proven ability to deliver results in customer retention and account growth
• Strong coaching and people management skills with a passion for developing talent
• Confident in using customer data and health metrics to drive decisions and prioritize actions
• Excellent organizational, communication, and interpersonal skills

Responsibilities

• Lead, coach, and develop a high-performing team of CSMs.
• Conduct regular 1:1s, provide ongoing feedback, mentorship, and support professional development
• Create a team culture focused on collaboration, accountability, and customer outcomes
• Drive retention through proactive engagement strategies (AccountReviews), success planning, and health monitoring
• Partner with CSMs to identify and mitigate churn early risks, leveraging data tools like Salesforce and Power BI
• Support your team in addressing customer needs and ensuring high satisfaction across interactions
• Guide your team to uncover upsell and cross-sell opportunities within existing accounts
• Provide oversight and strategic input on account plans and QBRs
• Collaborate with Sales Executives to align on account strategy and ensure long-term growth
• Ensure consistent execution of key Customer Success processes (onboarding, renewals, reviews)
• Track and report on team KPIs, including retention, expansion pipeline, customer health, and engagement
• Ensure each new customer follows a formal onboarding process, with key milestones documented in Salesforce
• Work closely with Sales, Solutions Architecture, Support, Engineering, Legal, Finance, and Product teams to deliver a seamless customer experience
• Represent your team’s insights and feedback in internal discussions to shape product and process improvements
• Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams
• Ensure your team is capturing key insights during customer engagement to support continuous improvement

Skills

Customer success

Account management

Leadership

Coaching

Data-driven decisions

Communication

Organizational skills

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Salesforce

Power BI

Job description

Megaport is seeking a Regional Manager for Customer Success in France to lead a team of Customer Success Managers, drive retention, expansion, and customer satisfaction across NAM & EMEA. You will align team efforts with company goals, implement strategic plans, and guide account strategies to foster long-term growth.

You will partner with Sales and cross-functional teams to ensure onboarding, renewals, and reviews are executed consistently while leveraging Salesforce and Power BI for customer